Excel at customer service and secure your transactions - Defense IT Solutions Inc.

Excel at customer service and secure your transactions - Defense IT Solutions Inc.

+502 2286-5347
Ciudad de Guatemala,
Guatemala, Guatemala
Defensa Tecnologica S.A.
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Excel at customer service and secure your transactions


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Using FTP or freeware for customer support cases can not only pose a security risk, but also frustrate your customers - It doesn't have to be that way. Protect your IP and improve your customers' experience by quickly exchanging software patches, logs or troubleshooting cases with Thru.

Thru helps make support teams more efficient. Thru can replace your FTP Sites and give you easy workflow within your email, CRM and case management systems - ensuring it's not only easy for your customer support teams but also ensure your customer interactions are smoother. All that with higher security and control.

Stay on top of your game and delight your customers.

With Thru You Can:

Send Software Releases and Updates to Customers Instantly
Scale your support platform for sending and receiving log files, databases and patches of any size without any issues. And effortlessly manage all transactions within your case management and CRM systems.
  • Manage patch distribution via your CRM systems
  • Eliminate send and receive timeouts during support sessions with Thru's low-latency Global Delivery Network
  • Thru's Java browser application ensures files are delivered irrespective of breaks in connections
 
Ensure Customer Satisfaction by Resolving Their Issues Efficiently
Thru can help whether you need an end-to-end support file collaboration solution or deep integration into existing support infrastructures.
  • Customers no longer need to zip or break large files into small file sizes prior to support sessions
  • Utilize Thru's toolbox for seamless file uploads when customers are filing tickets
  • With Thru's zero footprint browser option customers don't have to install any bulky applications for support sessions
 
Exchange Large Data Between Vendors and Customers
Don't let large software and customer data exchange be a showstopper. You can now exchange these files easily between software vendors and customers.
  • Easily send and receive large databases and log files to speed up troubleshooting and fixes
  • With Thru's extensive API you can host files on Thru and have your application automatically use Thru for updates
  • With Thru's Desktop Sync, manage multiple help desks with the help of PC to PC or Server to Server support file transfers
 
Features
  • Auto users creation
    • Authentication handled by your current scheme and replicated in Thru
  • Unlimited scaling across storage - yours or ours or both
  • Thru posts activity logging to your CRM database
  • Last Byte Downloaded (LBD) technology used for revenue recognition
  • Any third-party web or native application can use Thru Upload Tools to transfer files and folders of unlimited size to a Thru server
  • Multiple upload schemes supported
    • HTML 4 and 5, Java and ActiveX
    • Pause/resume and network recover capabilities
    • No coding against a protocol is needed
  • API links calling the Upload Popup Tool can be protected from being manually copied and used by a different user under the existing SessionID
  • Token-based security is used to protect a call to the Upload Tool
    • Token is encrypted by an application calling Thru API using a secret key shared with Thru
    • Token is passed to the Thru server and is decrypted using the shared key

 
 
 
 
 
 
 
 
 
 
 
 
 
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